Shipping policy
Shipping Policy (物流配送政策)
1. Global Free Shipping & Duties Included
• We provide global free shipping and destination-country import duties included for all orders. No extra shipping or tax fees at checkout.
• This benefit applies to fully fulfilled, non-returned orders; costs are built into product pricing.
全球包邮与包税
• 本店提供全球免费配送、包目的地国进口关税服务，订单结算页无需额外支付运费与税费。
• 包邮包税适用于正常履约、不退货的订单，相关费用已包含在商品售价中。
2. Order Processing & Delivery Time
• Custom items (engraved Zisha teapots, custom shapes) are produced per stated lead times on product pages before shipping.
• A tracking number will be provided after shipment. Typical delivery is 7–25 business days to most regions. Delays may apply for remote areas, customs inspection, or holidays.
订单处理与配送时效
• 定制类商品（紫砂壶刻字/定制器型）按商品页标注周期生产，完成后安排发货。
• 发货后提供物流单号，全球多数地区配送时效为7–25个工作日；偏远地区、海关查验、节假日等可能延长，不视为违约。
3. Coverage & Restrictions
• We deliver to most countries and regions. We reserve the right to cancel and fully refund orders to high-risk or unreachable areas.
• Please provide accurate delivery information. Additional fees caused by incorrect address, failed delivery, or re-delivery shall be borne by the customer.
配送范围与限制
• 支持全球多数国家/地区配送；部分高风险、无邮政通达区域，本店有权取消订单并全额退款。
• 请准确填写收货信息，因地址错误、无人签收导致的配送失败、二次运费及相关费用，由客户承担。
4. Damage & Missing Items
• Inspect your package upon receipt. For damage, missing items, or wrong items, contact support with clear photos/videos within 48 hours. We will cover all shipping and tax costs for replacement, re-delivery, or return.
物流异常与破损处理
• 签收时请开箱查验，如出现破损、少货、发错货，请在48小时内提供清晰照片/视频联系客服，核实后由本店承担重发、补发或退货的全程物流与税费成本。
5. Return Shipping Liability
• Returns due to quality issues or wrong items: we cover round-trip shipping and duties.
• Returns due to customer personal reasons: we reserve the right to reject. If approved, customer is responsible for round-trip shipping, duties, handling fees, and customization costs, which will be deducted from any refund.
• Original shipping and duties are non-refundable in case of return.
退货物流责任
• 因质量问题/发错货退货：来回运费、关税由本店承担。
• 因客户个人原因退货：本店有权拒绝；如协商同意，来回运费、关税、手续费及定制成本由客户承担，并从退款中扣除。
• 包邮包税优惠对应的正向物流费用，在退货场景下不予退还。
6. Force Majeure
We are not liable for delays or non-delivery caused by force majeure including war, regulations, customs, natural disasters, or pandemic controls. We will assist with tracking and resolution.
不可抗力
因战争、政策管制、海关查验、自然灾害、疫情管控等不可抗力导致的延误或无法配送，本店不承担违约责任，将协助追踪与沟通。